Frequently Asked Questions
FAQS
Product
How long does delivery take?
Delivery usually takes 5–10 business days.
How do I create a professional account?
Tap Create Account in the menu or visit our Wholesale Login page and fill in the registration form. We review every request, and once your account is approved you will receive an email to set your password.
Who can buy Anix Pro Cosmetics products?
Our salon-use products are available only to hair professionals. Create a professional account, and once it is approved you can see our prices and place orders.
Orders
Which product is right for my client’s hair?
- TANIX – intense smoothing for very curly and resistant hair.
- SILKX – a silky, smooth and manageable finish.
- BLONDX – for bleached and damaged hair.
- Clarifying Shampoo – prepares the hair before any treatment.
- Caviar Hair Mask – a nourishing finish after the treatment.
How can I track my order?
When your order ships, you will receive an email with your tracking details. You can also use Track Order at the top of our website.
What is your return policy?
Because our products are for professional use, we do not accept returns. If there is a problem with your order, please contact us and we will be happy to help.
What is your shipping policy?
We offer free standard shipping in Canada on all orders over $99 (CAD). Delivery usually takes 5–10 business days.
Payments
Still have questions?
We are happy to help. Contact us by WhatsApp or phone at +1 (647) 773-8353 or by email at info@anixprocosmetics.com, Monday to Sunday, 9:00 AM – 8:00 PM.
Are your products for home use?
No. All Anix Pro Cosmetics products are made for professional salon use only and should be applied by a trained hair professional, following the recommended procedure for the Advanced Protein System.
Can I change or cancel my order after placing it?
Please contact us as soon as possible by WhatsApp, phone or email. If your order has not shipped yet, we will do our best to change or cancel it for you.
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