Shipping Policy

Shipping Within Canada

• Orders over $99 (CAD): free standard shipping.
• Orders under $99 (CAD): the shipping cost is calculated at checkout based on your address and order.
• Most orders are delivered within 5–10 business days after they ship.

International Shipping

We also ship to professionals outside Canada. Shipping rates and delivery times are different for each country and depend on the destination, the size and weight of your order, and the shipping method.

• The exact shipping cost for your country is shown at checkout before you pay.
• Delivery times vary by destination and by local customs.
• Customs duties, import taxes and fees charged by the destination country are the responsibility of the customer.

For a shipping quote to your country, please contact us.

Order Tracking

When your order ships, you will receive an email with your tracking details. You can also use Track Order at the top of our website.

Damaged or Incorrect Orders

Because our products are for professional use, we do not accept returns. If your order arrives damaged or incorrect, please contact us as soon as possible after delivery with your order number and photos, and we will be happy to help.